Archive for Business

Exploring Art AND Science #KronosWorks

testtubeI’m in Las Vegas attending KronosWorks 2014 which is the user conference for Kronos customers. There are about 2,500 global attendees here (including IT, HR, and Payroll professionals) making it to the top of all-time attendance numbers for the event.

Yesterday’s opening general session featured Adam Savage, co-host of the TV series “MythBusters” speaking on the topic “Art vs. Science: Not a Contest.”

His talk took us through a discussion about how we often view art and science to be opposites; one is liberating and warm, while the other is methodical, rigid and cold. His assessment however is that art and science are not opposites and in fact they are dependent upon each other.

I thought this was a fascinating conversation starter for attendees at a technology focused human resources conference. Prior to heading off to sessions about configuring workforce absence alerts or mobile solutions (a bit methodical, no?) we in the audience thought about inspiration and talent and the formation of ideas.

I liked it.

After all, an HR professional, in my estimation, will be successful when she allows imagination and creativity to co-exist with pragmatism and analysis. And I’m not sure if we, collectively as human resources professionals, do that very well. We compartmentalize what we view as conflicting personal skill sets: “I’m a numbers person so I work in comp” or “I’m creative so choose to work in recruitment marketing.” 

This has taken us to a point where HR practitioners and leaders often believe that creativity is only allowed – or valuable – for certain activities: employee recognition or, occasionally, recruiting initiatives. The approach to other HR/people activities – the foundational, functional areas of HR – is often in lockstep with the past as we end up maintaining the status quo: rigid, unchanging, disciplined and structured.

But new discoveries await. Yes…even in HR. Adam Savage put it this way:

  • Start with an idea.
  • Develop a hypothesis.
  • Test it.
  • Learn from it.

Thinking further about this, what it means to me is:

  • Begin with your knowledge.
  • Expand what you know.
  • Question it.
  • Explore it.
  • Don’t limit yourself to art OR science.
  • Let your mind wander.
  • Be curious.
  • Question everything.
  • Ask “what if we do……?”
  • Ask “what if we don’t……?”

It’s neither art nor science exclusively.

They’re complimentary. And they’re both necessary.

“Culture is a conversation and art and science are the mechanisms by which we have those conversations.” Adam Savage

When is an HR Job…NOT an HR Job?

groucho marx glassesThere’s always a lot of chatter about the upcoming demise of HR; will the profession adapt and change in order to remain viable, effective and relevant in the future world of work?

Ah yes…but the future is here:

  • Technology has reshaped how people connect and it has driven new and different ways for people to share and collaborate.
  • The traditional view of ‘the job’ is being blown up.
  • Employees are consumers of work and they expect immediate and transparent access to information and to each other.
  • Leaders have quickly learned that the old models of managing people (command-and-control anyone?) are withering on the vine; dead and dying.

In the midst of all this change sits the HR professional. She’s often hesitant to use technology and reluctant to realize that candidates are increasingly unwilling to purchase the work experience she’s selling. She’s sometimes unable or unwilling to understand that her role is not about promoting the HR agenda (compliance! structure! benefit administration! policies!!!!) but is, rather, about impacting the business agenda by strengthening capacities and capabilities for success.

Yet even if she is planning for the future of work that doesn’t mean those around her are doing the same.

I’ve been thinking about this quite a bit lately because of two distinct situations that came to my attention over the last year.

Company A has several thousand employees and, in a volatile industry sector, experienced the need to shore up some financial and operational items. A new leadership team, consultants and other interested parties moved into slash-and-burn mode with RIFs, re-organizations and changes/cuts in product offerings and business lines. Working for a labor intensive organization with high turnover (common for the industry) the human resources team always had a lot of fish in the fryer…but no more. HR was gutted. Eviscerated. The new model included the elimination of the CHRO position (“I don’t believe in HR” was uttered by a senior executive) and the removal of various HR generalists and specialists while the lone (as in 1) HR employee was moved under the Risk and Compliance Department. While he still holds an HR title it’s not – really – an HR job. Or is it?

Company B has several hundred employees and, in a hot and competitive industry sector, is in hyper growth mode. The leadership team identified talent, people development, and sustaining of organizational culture as necessary ingredients in the organizational gumbo and looked to grow out the HR/talent function by adding an HR leader to unite the talent acquisition staff (long nestled within business units) with the foundational HR staff (reporting to the COO). They had an idea to implement a fairly traditional model that was later upended for, one can assume, various reasons. Rather than create a human resources department with a defined leader, the HR/talent function (and along with it some plans for revising and revamping that which exists) was assigned to an executive who also oversees a key business division. It was akin to informing the VP of Sales that she’s also now the head of HR. She doesn’t have an HR title and it’s not – really – an HR job. Or is it?

 

So who, at these two very different organizations, has the HR job? If we take the traditional view we would say it’s the practitioner at Company A; he has an HR title and a smorgasbord of tasks associated with human resources are in his domain including policies, compliance, and the vetting of employee relations incidents and calls.

In my estimation though we’ll come to see in the very near future that it’s the multi-tasking executive in Company B who truly holds the HR job; she’s leading the business agenda while maintaining oversight of the talent strategies that lead to the attainment of growth and revenue goals.

Kind of an exciting time to be in HR. Or not.

Depends on what you consider an HR job.

More Than a Feeling: Relationships at Work

notes time capsuleIn the mid 90’s I left my position as HR Director with a 100-employee not-for-profit agency to slide back into in-house recruiting as the Employment Manager with a much larger organization (4,800+ employees). I wanted to get back into managing a recruiting function as well as work for an organization with, let’s face it, deeper pockets than the NFP where we used scratch pads and paper clips instead of wasting precious dollars on Post-It notes. (We also didn’t have our own fax machine because it was too expensive. To send or receive a fax – mid 90’s remember – we walked two blocks to the neighboring hospital where we were allowed to use the fax machine in the hospital CEO’s office. In Wisconsin. In winter. I am not even kidding.)

So I made a move. And even though I knew I was making a strategic career change, I hesitated before accepting the new opportunity. Why? Primarily because I was leaving peers, colleagues and friends with whom I had built extraordinarily tight bonds. Yes – even as the head of HR (also managing 8 staff members in various departments) I had friends; people with whom I built deep and abiding relationships.

Why? Because our culture supported, promoted and encouraged it. We went to each others’ homes and attended weddings, funerals and christenings together. I used to go for dinner and chill out for hours at my boss’ house drinking wine. I babysat her dog. I once took a vacation with some co-workers. (“Oh the horror! You worked in HR” I can hear some of you saying).

I adored those people.

On my last day of employment there was a going-away party at a local watering hole filled with laughter, pictures and merriment. While I received lovely tchotkes and gifts from various people, I received one item that caused me to break into tears right there with my vodka and tonic in hand. I received a “time capsule” container into which every employee in the organization had placed a handwritten note for me. I was told to read them (en masse or one at a time) whenever I wanted a reminder of what I meant to people or how I had impacted the organization. Yeah. See why I wept?

I thought about this when I read through the Globoforce Mood Tracker Fall 2014 Report. While much of the research is geared towards years of service anniversaries, the summary of findings are applicable across the spectrum of HR, whether we are devising strategies related to culture, engagement or retention:

  1. Peer relationships are critical to the modern work experience.
  1. Having friends at work increases commitment to the company.
  1. Years of service awards that include all colleagues yield better results.
  1. Years of service awards with emotional impact are more effective.
  1. Social Recognition amplifies the effectiveness of years of service programs.
  1. Workers yearn for a more shareable and meaningful milestone experience.

note: check out a nifty Infographic here

 

Those memories from almost 20 years ago stuck with me; that celebration was meaningful, emotional and shared with employees from all across the organization. Even though, obviously, this was a ‘farewell’ event and not a service award event I still remained committed to the organization as I continued to serve as an adviser and as a committee member with the Board of Directors.

The Globoforce Mood Tracker Report is enlightening. I encourage you to download it whether you’re exploring recognition, years of service or just looking for ways to make the employment experience at your company more meaningful. As the Mood Tracker Report points out: “There is room for improvement in today’s milestone experiences. Employees are looking for more shareable service awards that respect their memories and contributions.”

C’mon HR; we can fix this.

More than a feeling.

**********

I’m partnering with my friends at Globoforce as a paid contributor and, as I should, am disclosing this to you in accordance with the Federal Trade Commission’s 16 CFR, Part 255.

Hot DAMN: Clarity and Consistency

pillowsThe invitation arrived several weeks ago: “You’re invited to a Romance FUN Party.” The accompanying image showed four impossibly attractive women with perfect hair toasting each other with glasses of champagne. “Bring 3 Guests and Win a ‘Date Night’ bag!” we were promised. In a separate email the hostess pointed out “ladies only!”

Yeah. You know what this was all about. As did everyone who responded “yes” on their RSVP.

The gals arrived with handbags in tow and quickly set about consuming wine and cupcakes while checking out the dizzying array of merchandise on display. After 30 minutes of readiness (alcoholic lubrication as it were) the hostess gathered us all together and the Personal Romance Consultant took over.

We introduced ourselves by playing a game – “Hi! I’m Debbie. My porn name is Fluffy Bayridge and my secret bedroom name is ‘Tiger”!” More games followed; some using props. There was a slide show.

Then we got down to business. There were stories and demonstrations. The jargon flowed freely; no need to sugar coat what this was all about. As we were indoctrinated into the world of “Romance” the Personal Romance Consultant was very clear to point out that the greatest romance you have is with yourself (“You are ALL beautiful!!”).

“Can you explain again the 4 different ways to use that product?” asked Debbie.

“Let me show you again,” said the Personal Romance Consultant as she deftly manipulated the merchandise she held in her hand. “I use this myself; it’s my favorite.”

And with that the store was open for business. Purchases were made in the privacy of the hostesses’ spare bedroom.

Debbie left the party with a sizable credit card bill and a smile on her face.

***********

The letters arrived several weeks ago: “Welcome to our company!” The accompanying glossy brochure displayed four impossibly happy looking ‘employees’ (age, gender, and race diverse!) kicking back on colorful sofas in what appeared to be a common work area. “We’re so pleased you’re part of our team!” the brochure stated. “Employees are our most important asset,” began one sentence, “and we demonstrate that by living our values of communication, transparency and personal empowerment.”

Yeah. You know what this was all about. As did the eager new recruits, or so they thought, who had just landed a job.

The new employees arrived on day 1 and quickly set about consuming coffee and donuts while looking askance at the piles of paperwork and binders placed at each seat. After a brief period of strained chit chat the HR Representative quieted the group and the day began.

New employees introduced themselves by playing a game – “Hi! I’m Carla. I have a 12 year old son and a 14 year old daughter. My hobbies are playing bunco and working in my garden.” More games followed; some using props. There was a slide show.

Then they got down to business. There were stories and demonstrations. The jargon flowed freely. It was an indoctrination into the company with the HR Representative taking great pains to point out that the company was committed to providing a great work environment (“You are ALL important!”).

“Can you further explain the company’s flexible work policy listed in the brochure you sent me? asked Carla. “The recruiter told me about it but he didn’t have all the details.”

“Your manager will determine if your position qualifies,” said the HR Representative as she deftly shuffled the stack of I-9s on the conference room table. “You’re eligible to be considered for flex scheduling or telecommuting once you’ve been here 12 months and have received satisfactory performance appraisals with no disciplinary actions.”

And with that the new job tenure began; clarification of company values and policies to be made in the privacy of individual managers’ offices.

Carla never did manage to find that common work area with the colorful sofas… before she resigned on day 65.